Reading Time: 5 minutes This month we’re chatting to Head of Marketing Kelly Maltman, who shares her views on how AI and IoT trends are indicating industries are focusing on personalization, efficiency, and great customer experiences, as well as increasing productivity, how to bridge the disconnect between Business and IT through the right end-to-end framework for transformation, why an abstracted service catalog is key to both Business and IT understanding business coverage, and the rapid innovation these tactics to align Business and IT unlock